Ericsson Hiring Support Engineer – B.Tech/BE, MCA – Chennai

The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.

Responsibilities and Tasks:
Customer Issue handling
Handling of proactive support
Software Update Management (SUM) handling
Knowledge Management Tool (KCS) Coaching
Remote Service Gateway (RSG) Coaching

QUALIFICATION CRITERIA

Eligibility : Bachelor of Engineering / MCA

Experience : Freshers

Location : Chennai



JOB DESCRIPTION / DESIRED CANDIDATE PROFILE

Qualifications
Core Competences
Database & Unix – Working experience
Negotiation & Argumentation skills
Administrative skills
Planning & Organizing skills
Problem solving & strategic thinking
Presentation & communication skill
Software support
Network level competence

Minimum Qualification and Experience Requirements
Bachelor of Engineering / MCA

Preferred Qualification and Experience Requirements
Customer issue handling
Handling of proactive support (optional)
Software Update Management handling (optional)
KCS Coaching (optional)
RSG Coaching (optional)

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