(Freshers) "Microland" Hiring: Technical Support Associate On June 2015 @ Bangalore

Company         Microland

Website            www.microland.com

Eligibility          BSC/BCA

Experience       Freshers

Location           Bangalore

Job Role           Technical Support Associate

JOB SUMMARY:

Company Profile:

Microland is India’s first Hybrid IT Infrastructure Services provider and a trusted partner to enterprises in their IT-as-a-Service journey. Incorporated in 1989 and headquartered in Bangalore, India, Microland has 2800+ specialists across its offices in Europe, Middle East, North America and India.

Job Description:
Responsibilities :
1. Answering calls ( Phone , Emails)

2. Handling customer query &Troubleshooting issues

3. Documenting Cases in ticketing tool

4. Handling Irate Customer

5. Resolve customer issue to their satisfaction

6. Meet SLA / KRA

7. Adhere to Schedules

8. Process Adherence

9. Follow escalation process

10. Company Policy Adherence ( Compliance & Statutory Requirement)

11. Team Player

12. Adhere to Company Policies

Candidate Profile:
Qualification:
1. 10 + 2 / Graduate BSC/BCA pursuing graduation

Basic Skill Set:
1. Basic Computer Knowledge (H/W & Networking)

2. 15 WPM (Words per minute) Typing Speed with Accuracy of 80%

3. Good Communication Skills (On a scale of 1 5, 2-3 minimum)

4. Should be fluent in Hindi communication skills (On a Scale of 15, 3+ minimum)

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