Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge of MS OFFICE
Should have good customer handling skills
Able to handle unforeseen situations
High level of acceptance
Can drive HCLs value and its methodology
QUALIFICATION CRITERIA
Location : Chennai
Experience : 0 Years
Education : UG – B.Tech/B.E. – Computers, Electrical, Electronics/Telecommunication, Instrumentation, BCA – Computers, B.Sc – Computers, Maths, Statistics
PG – Post Graduation Not Required
DOCTORATE – Doctorate Not Required
JOB DESCRIPTION / DESIRED CANDIDATE PROFILE
Technical Skills / Experience/Certification requirements:
Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
Ability to learn new information quickly and the willingness to do so at all times
Ability to work flexible hours from time to time to cover for other staff
Should have understanding of IT Environment and ready to learn new processes and technologies
Customer Focus
Teamwork
Technical Expertise
Interpersonal Effectiveness
Concern for Order and Quality
Knowledge of basic Networking and other technologies
Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
Good to have basic understanding of Client Server Architecture, OS
CCNA/MCP/MSCA Preferred
Educational Requirement:
B.Tech (CS/IT/EEE/ECE/E&I)
BCA / B.Sc. – (CS / IT / Mathematics / Statistics)
60% throughout in academics, No current backlogs
2013 pass out only
COMPANY PROFILE
HCL is a $5.3 billion leading global technology and IT enterprise comprising two companies listed in India – HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India’s original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 71,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms.
Walk in Date : 26th September 2013, Thursday.
Time : 9 AM – 12 Noon Registration (after 12 Noon no registration will be entertained).
Address:
Sree Narayana Gurukulam College of Engineering.,
Kadayiruppu P.O, Kolenchery,
Ernakulam dist., Kerala. Pin 682311.
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