Job Details:
Company Name: Dell International Services India Private Limited
Qualification: Any Graduate
Job Post Name: Client Technical Support Associate
Experience: 0 – 3 yrs
Job Location: Delhi/NCR, Delhi, Gurgaon, Noida
Salary: 3,00,000 – 4,75,000 P.A
Total No of Vacancy: NA
Website: http://www.dell.com
Job Description:
Troubleshooting of dell laptops.
Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products
Diagnosis & resolving of the hardware problems and troubleshooting..
Verifies warranty entitlement and determines appropriate action.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.
Candidate Requirements:
Should be open to work in rotational / night shifts in a 24 by 7 environment.
Should have excellent communication skills in English.
Educational Qualifications:
Minimum Graduates in any stream. (10+2+3)
Any Undergraduate with at least 12 months/maximum 30 months of international calling experience can apply.
Selection/Interview process:
Aptitude Test
Technical and HR Interview
Document Required (Original and Photocopies):
SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs
Resume
Company Profile:
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Walk-In Venue Details:
Walk-In Date :- 28th April – 30th April 2015
Walk-In Time :- 10 AM
Walk-In Address:-
Dell International Services, Vipul Tech Square, Opposite Central Park, Sector Road, Sector-43, Gurgaon – 122002. Haryana
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